Privacy Policy

⚠️ Important: Digital Vibe Resources (SSM No. 003589301-V), operating the website at https://digitalvibe.my, is committed to protecting your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia. By using our website, you acknowledge that you have read and understood this Privacy Policy.
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1. Who We Are

  • Company Name: Digital Vibe Resources
  • SSM Registration No.: 003589301-V
  • Website: https://digitalvibe.my
  • Support Email: hello@digitalvibe.my
  • Country of Operation: Malaysia
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2. Information We Collect

Information you provide directly:
  • Full name
  • Email address
  • Phone number
  • Company name
  • Project details and budget information submitted through our contact form
Information collected automatically:
  • IP address and browser type
  • Operating system and device type
  • Pages visited and time spent on our website
  • Referring website or traffic source
Information from third-party platforms:

If you interact with our content on social media platforms (including TikTok, Facebook, or Instagram), those platforms may share certain interaction data with us in accordance with their own privacy policies.

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3. How We Use Your Information

We use the information we collect for the following purposes:

  • To respond to enquiries submitted through our contact form
  • To understand your business needs and provide relevant services
  • To improve the content, design, and functionality of our website
  • To analyse website traffic and user behaviour through analytics tools
  • To comply with legal and regulatory obligations under Malaysian law
  • To send relevant business communications, where you have provided consent
✅ We will not use your personal data for any purpose other than those stated above without your explicit consent.
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4. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience and gather analytics data.

Types of cookies we use:
  • Essential cookies: Required for the website to function correctly
  • Analytics cookies: Help us understand how visitors use our website (e.g. Google Analytics)
  • Marketing cookies: Used by advertising platforms to measure the effectiveness of our campaigns
TikTok Pixel Disclosure: Our website uses the TikTok Pixel — a piece of code provided by TikTok Inc. that allows us to measure the effectiveness of our advertising on TikTok and understand user actions on our website. Data collected through the TikTok Pixel is subject to TikTok’s own Privacy Policy, available at https://www.tiktok.com/legal/privacy-policy. By using this website, you consent to data collection via the TikTok Pixel as described.

You may control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our website.

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5. Sharing Your Information

We do not sell, rent, or trade your personal data. We may share your data only in the following limited circumstances:

  • Service providers: Third-party vendors who assist us in operating our website and delivering services, under strict confidentiality agreements
  • Analytics & advertising platforms: Including Google Analytics, TikTok Ads Manager, and Facebook Ads Manager, for website analytics and advertising measurement
  • Legal compliance: Where required by Malaysian law, court order, or regulatory authority
  • Business transfers: In the event of a merger, acquisition, or sale of business assets
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6. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or alteration. Our website is secured with SSL/HTTPS encryption. Access to personal data is restricted to authorised personnel only.

However, no method of transmission over the internet is 100% secure. We encourage you to exercise caution when sharing personal information online.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. Contact form submissions are retained for up to 24 months from the date of submission, after which they are securely deleted.

8. Your Rights Under PDPA

As a data subject under the Personal Data Protection Act 2010 (Malaysia), you have the right to:

  • Access the personal data we hold about you
  • Correct any inaccurate or incomplete personal data
  • Withdraw consent to the processing of your personal data
  • Request information about how your data is being used
📩 To exercise any of these rights, contact us at hello@digitalvibe.my. We will respond within 21 days in accordance with PDPA requirements.
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9. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any external sites you visit.

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10. Children’s Privacy

Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe we have inadvertently collected data from a minor, please contact us at hello@digitalvibe.my and we will delete it promptly.

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11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. The updated policy will be posted on this page with a revised “Last Updated” date. Your continued use of our website after any changes constitutes acceptance of the updated policy.

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12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please reach out to us:

Digital Vibe Resources

🏢SSM No. 003589301-V  |  Malaysia